Questions? We Have Answers!
Curious about how we’re changing the game? From prescriptions to privacy, find the answers to our most-asked questions right here.
If your connection drops, simply refresh your browser or click your unique visit link again. Our system is designed to get you back into the “virtual room” with your doctor as quickly as possible.
Yes. Both our mobile and desktop platforms utilize the same 100% HIPAA-compliant, bank-grade encryption to keep your family’s data private and secure.
For the best experience, we recommend staying on one device during your call. If you need to switch, simply log back in on the new device and your doctor will be ready to reconnect.
All you need is a reliable internet connection and a computer with a working webcam and microphone. We support all major browsers, including Chrome, Safari, and Firefox.
Absolutely. The platform is optimized for mobile use. You can conduct your entire video using your phone’s camera and microphone from wherever you are most comfortable.
No. Our platform is fully “Web-Responsive,” meaning it works directly through your phone or computer’s internet browser. No clunky downloads or storage space required.
No appointments necessary. We are an on-demand service designed to fit into your life the moment a question or symptom arises.
Our goal is “Zero Friction.” Most parents are connected to a pediatrician in under 5 minutes. No driving, no parking, and no waiting rooms.
We stand by our Happiness Guarantee. If you don’t feel heard, helped, and supported, let us know and we will refund your visit—no questions asked.
Absolutely. Our platform is 100% HIPAA-compliant. Your family’s medical information is encrypted and handled with the highest level of clinical integrity.
Yes. We provide 50-state coverage, including Puerto Rico and Guam. Whether you are at home in Charlotte or on a family vacation in Orlando, you have access to our care team.
No. We are a direct-access pediatric platform. We provide the expert connection to board-certified doctors.
Yes. Our board-certified pediatricians are experts at “visual triage.” We can effectively diagnose and treat common issues like rashes, pink eye, cold/flu symptoms, and allergies. If we determine an in-person exam or lab test is necessary for safety, we will tell you immediately.
If your doctor determines medication is needed, they will send the prescription electronically to your preferred local pharmacy during the call. You simply pick it up as you normally would.
Every provider on our platform is a U.S. board-certified physician with years of clinical experience. We don’t use general practitioners for pediatric calls; we believe kids deserve specialists.
